DOMESTIC PACKAGE
Frequently Asked Questions for Domestic Package
1. Does your package include all three meals (breakfast, lunch, and dinner)?
- Group Packages: Yes, all group packages include breakfast, lunch, and dinner.
- Customized Packages: Meal inclusions depend on the customer’s preferences and selections.
2. Do you provide air-conditioned rooms in your packages?
Yes, all our packages start with accommodations in 3-star category hotels, which include air-conditioned rooms.
3. Does your package include vehicle pickup from home to the airport?
Our packages typically start from airport to airport. However, if customers require a taxi pickup from home to the airport, we can arrange it at an additional cost.
4. Is alcohol included in the packages?
No, alcohol is not included in our packages. Customers may purchase and consume alcohol independently in their rooms.
5. Do you provide water bottles in group packages?
Yes, we provide one 1-liter water bottle per person daily. Additional water is available during meals (breakfast, lunch, and dinner), and hotel rooms typically include one complimentary 1-liter water bottle.
6. Does someone from your company accompany us on group tours?
Yes, a dedicated tour manager will accompany the group from Bangalore to Bangalore.
7. Does the package involve any night travel?
No, we prioritize day travel. However, in rare circumstances such as vehicle breakdowns, natural calamities, or emergencies, night travel may be necessary.
8. What is your refund policy if I miss out on the package after booking?
Refunds are available if cancellation occurs at least 20 days before the travel date. Cancellation guidelines will be shared at the time of booking, and policies may vary depending on the package.
9. Do you provide wheelchair assistance?
Yes, wheelchair assistance is available at an additional charge. For flight tickets, this request must be made at the time of booking.
10. Does your package include travel insurance?
- Group Packages: Travel insurance is included.
- Customized Packages: Travel insurance is available at an additional cost.
11. Do you accept cash payments for bookings?
Yes, cash payments are accepted up to ₹2.0 lakhs, depending on the package.
INTERNATIONAL PACKAGES
Frequently Asked Questions for International Package
1. Does your package include all three meals (breakfast, lunch, and dinner)?
- Group Packages: Yes, all group packages include breakfast, lunch, and dinner.
- Customized Packages: Meal inclusions depend on the customer’s preferences and selections.
2. Do you provide air-conditioned rooms in your packages?
Yes, all our packages begin with accommodations in 3-star category hotels, which include air-conditioned rooms.
3. Does your package include vehicle pickup from home to the airport?
Our packages typically start from airport to airport. However, if customers require a taxi pickup from home to the airport, we can arrange it at an additional cost.
4. Is alcohol included in the package?
No, alcohol is not included in our packages. Customers may purchase and consume alcohol independently in their rooms.
5. Do you provide water bottles in group packages?
Yes, we provide one 1-liter water bottle per person daily. Additional water is available during meals (breakfast, lunch, and dinner), and hotel rooms typically include one complimentary 1-liter water bottle.
6. Does someone from your company accompany us on group tours?
Yes, a dedicated tour manager will accompany the group from Bangalore to Bangalore.
7. Does the package involve any night travel?
No, we prioritize day travel. However, in rare circumstances such as vehicle breakdowns, natural calamities, or emergencies, night travel may become necessary.
8. What is your refund policy if I miss out on the package after booking?
Refunds are available if cancellation occurs at least 20 days before the travel date. Cancellation guidelines will be provided at the time of booking, and policies may vary depending on the package.
9. Do you provide wheelchair assistance?
Yes, wheelchair assistance is available at an additional charge. For flight tickets, this request must be made at the time of booking.
10. Does your package include travel insurance?
- Group Packages: Travel insurance is included.
- Customized Packages: Travel insurance is available at an additional cost.
11. Do you accept cash for packages?
Yes, cash payments are accepted, depending on the specific package.
AIR TICKETING
Frequently Asked Questions for Air Ticket Booking
1. Are group tickets refundable?
No, group tickets are non-refundable. However, name changes are allowed up to 15 days before departure. Beyond this period, tickets remain non-refundable.
2. Do you book refundable air tickets?
Yes, we can book refundable tickets, subject to airline guidelines.
3. Do air tickets include seat charges?
No, specific seat selection charges are additional and depend on the airline’s policy.
4. Do the air tickets booked include meals?
No, meals are not included and can be added at an extra cost, as per the airline’s policy.
5. Do air tickets include terminal details?
Yes, terminal details are provided by the airline at the time of booking.
6. Can air tickets be rescheduled after booking?
Yes, rescheduling is possible, subject to cancellation charges and fare differences as per the airline’s policy.
7. What should I do in case of a flight cancellation by the airline?
In case of a flight cancellation, the airline will provide an alternate flight. Our team will assist you in coordinating with the airline to resolve the issue.
8. Does airfare remain the same for additional seats?
No, airfare is dynamic and can change frequently. The price of additional seats depends on the time of booking.
VISA PROCESSING
Frequently Asked Questions for Visa Processing
1. Can we fast-track or prepone an appointment date?
No, it is not possible to fast-track or prepone appointment dates.
2. Is the visa fee the same for all countries?
No, visa fees vary by country.
3. How long does it take to get a U.S. visa after the interview?
It typically takes 6 to 7 working days from the approval date of the visa interview.
4. Is it necessary to provide all the required documents to apply for a visa?
Yes, it is mandatory to provide all the required documents. The list of documents may vary depending on the country.
5. Which countries provide visa-on-arrival for Indian passport holders?
Indian passport holders can get a visa on arrival in the following countries:
- Bhutan
- Nepal
- Sri Lanka
- Maldives
- Thailand
- Vietnam
- Malaysia
FOREX
Frequently Asked Questions for FOREX
1. Are you approved by the RBI for foreign currency exchange?
Yes, we are authorized by the Reserve Bank of India (RBI) to provide currency exchange services.
2. How many currencies do you exchange?
We exchange more than 25 currencies.
3. Do you provide doorstep delivery of currencies?
Yes, we offer doorstep delivery within Bangalore. For locations outside Bangalore, additional service charges will apply.
4. Is there a limit on the amount that can be exchanged?
Yes, there are limits based on regulatory guidelines and transaction requirements.
5. What documents are required for currency exchange?
The following documents are mandatory for currency exchange:
- Passport
- PAN Card
- Visa
- Air Ticket
GARUDAVEGA COURIER SERVICE
Frequently Asked Questions for Garudavega Courier Services
1. Do you courier to foreign countries?
Yes, we deliver to the following countries:
United States, European countries, United Kingdom, Canada, Germany, Australia, Malaysia, Switzerland, Netherlands, Sweden, Dubai, France, Georgia, Ireland, Jordan, Poland, and more.
2. What are the per kilogram prices?
Pricing varies depending on the destination country. Please contact us for detailed information.
3. What are the restricted or banned items?
The following items are restricted or banned for courier services:
- Currency
- Dangerous goods
- Precious and semi-precious items
- Commodities banned by law without prior notice
- Items that may cause damage or delay to equipment, personnel, or other shipments
- Liquids and semi-liquids
- Items prohibited by the origin, transit, or destination country’s laws or regulations
- Foodstuffs/perishables requiring refrigeration or environmental control
- Live animals and plants
For a comprehensive list, please contact us directly.
4. What documents are required to send a courier?
You need to provide one of the following government-issued ID proofs:
- Aadhaar Card
- Passport Copy
- Voter ID
5. How many days does delivery take to reach the destination?
Delivery typically takes 4 to 6 business days, depending on the destination.